Supporting Agencies for Seamless Client Success
CCM&A steps in to provide executive-level support, helping agencies deliver exceptional client service and project execution without missing a beat.
Agencies sometimes need extra support to maintain client satisfaction and project timelines. We partner with creative boutiques and media specialists, acting as an account executive or a client success manager when you need it most. Whether during staffing transitions, high-volume periods, or specialized projects, we integrate seamlessly into your team. Our experience ensures smooth communication, timely project delivery, and enhanced client relationships, allowing agencies to focus on their core strengths.
We offer flexible, high-level contract support tailored to your agency’s unique needs. Whether you require a VP or Account Director to lead strategic initiatives or a Project Manager to coordinate the execution of day-to-day tasks, we step in at the right level. Our team integrates seamlessly into yours, taking charge of complex client relationships, strategic campaigns, or simply ensuring smooth project delivery. We are well-versed in collaboration tools like Trello, Slack, and more, ensuring streamlined communication and project management across teams. From short-term support during transitions to long-term partnerships, CCM&A helps keep your agency running efficiently and effectively.
Examples:
- Managing client relationships and expectations.
- Acting as a temporary account executive during staffing transitions.
- Leading project kickoff and status meetings with agency clients.
- Supporting agencies in delivering creative campaigns on time.
- Coordinating cross-functional teams to meet project goals.
- Serving as an outsourced client success manager for boutique agencies.
- Handling high-stakes client communications on behalf of the agency.
- Managing client feedback and revisions to keep creative work on track.
